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Remote Service Support Packages

Flexible IT support plans designed to fit your business needs.

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What is Remote Service Support?

Remote Service Support provides your business with continuous IT help without needing on-site engineers.

From Microsoft 365 management to endpoint troubleshooting, we keep your systems running smoothly so your team can stay focused.

Features of Remote Service Support

With CyberShield, your users are protected across all devices with advanced email filtering, endpoint security, secure backups, and more, fully optimized for Microsoft 365 environments.

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Microsoft 365 Tenant Management
Admin tasks, Teams, Exchange, SharePoint & more, fully managed.
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Remote Workstation Support
Real-time remote desktop support, issue diagnosis, and resolution.
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Security Configuration & Enforcement
MFA setup, access control, and user policy implementation.
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License & Patch Management
Proactive OS and software updates, with version control.
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Backup Monitoring & Reporting
Daily/weekly cloud backup health check and reporting.

Our Packages

Essentials

RM800/month
Monthly with Annual Commitment or Annual Commitment

Support Scope:

  • Microsoft365 Tenant Management
    • Microsoft 365 Admin
    • Exchange
    • SharePoint & OneDrive
  • MFA (Multi-Factor Authentication) Security configurations and enforcement.

+ VLAN Value-Added Services (VAS)

  • Unlimited helpdesk tickets

Professional

RM1,300/month
Monthly with Annual Commitment or Annual Commitment

Support Scope:

  • Microsoft365 Tenant Management
    • All Essentials Scopes
    • Remote workstation IT support
    • Vault Credential Safekeeping
    • Documentation creation & maintenance

+ VLAN Value-Added Services (VAS)

  • All Essentials VAS
  • Complimentary M365 Adoption
    • Training (2x/year)
    • 2-hour sessions
    • Via Microsoft Teams
  • Onboarding Self-Service Portal (SSP)
    • License management with approval layer
    • Manage licenses anytime, anywhere

Premium

RM1,500/month
Monthly with Annual Commitment or Annual Commitment

Support Scope:

  • Microsoft365 Tenant Management
    • All Professional Scopes
    • Extended IT support
    • Network equipment, Firewall, NAS, Access Points, Servers
    • Network Scanning & Reports (Quarterly)
    • Ad-hoc Onsite (4x annually)

+ VLAN Value-Added Services (VAS)

  • All Professional VAS
  • Cloud solution technical consultation
  • Workflow Automation & Guidance (customized)
    • Create automatic Planner tasks
    • Get file/folder email alerts
    • SharePoint/OneDrive notification on deletion
    • Customization based on user cases (best effort)
  • M365 Security Score Roadmap

Remarks (Applicable to All Packages)

  • Remote Support
  • Support Hours: Monday to Friday (working hours)
  • Minimum Commitment: 12 months (Can lock Pricing for 24 months)
  • Additional User Support Charges: RM 50/user/month
  • Office Apps/Desktop Version Support: Applicable only for Microsoft 365 Apps for Business, Business Standard, Business Premium, and Office 365 E3 users
  • Support Channels: Email (helpdesk@vlan.asia) & WhatsApp

Why Choose VLAN’s Remote Support?

Proactive, Not Reactive
Issues are caught before they cause disruption.

Customized Support Scopes
Tailored to your business size and tech stack.

Remote-First Strategy
Perfect for hybrid or distributed teams.

Monthly IT Health Reports
Transparent insights on system status and trends.

Ready to Take the IT Load Off Your Team?

Let us handle your Microsoft 365 admin, endpoint support, and backup monitoring, so you can focus on growing the business.