Remote Service Support Packages
Flexible IT support plans designed to fit your business needs, Stay secure and protected. Boost productivity while reducing costs and downtime.
RM800/month
Monthly with Annual Commitment or Annual Commitment
Support Scope:
Microsoft365 Tenant Management
- Microsoft 365 Admin
- Exchange
- SharePoint & OneDrive
- Teams
MFA (Multi-Factor Authentication) Security configurations and enforcement.
- Unlimited helpdesk tickets
RM1,300/month
Monthly with Annual Commitment or Annual Commitment
Support Scope:
Microsoft365 Tenant Management
- All Essentials Scopes
- Remote workstation IT support
- Vault Credential Safekeeping
- Documentation creation & maintenance
All Essentials VAS
Complimentary M365 Adoption
- Training (2×/year)
- Duration: 2-hour session
- Training conducted via Microsoft Teams
E-Leave & E-Claim System
- Streamline expense claims.
- Simplify leave management.
Onboarding Self-Service Portal (SSP)
- License management with manager approval layer
- Flexibility to access and manage licenses anytime & anywhere.
RM1,500/month
Monthly with Annual Commitment or Annual Commitment
Support Scope:
Microsoft365 Tenant Management
- All Professional Scopes
- Extended IT support
- (Network equipment's, Firewall, NAS, Access Points, Servers)
- Network Scanning & Reports (Quarterly)
- Ad-hoc Onsite (4 times annually)
All Professional VAS
Cloud solution technical consultation
Workflow Automation & Guidance (customized)
- Create automatic Planner Tasks for flagged emails in O365.
- Get email notifications when files/folders from SharePoint or OneDrive have been shared with an external email ID.
- Get email notification when files/folders from SharePoint are deleted.
- Customization based on users' own use cases (best effort)
M365 Security Score Roadmap
Remarks (Applicable to All Packages)
- Remote Support
- Support Hours: Monday to Friday (working hours)
- Minimum Commitment: 12 months (Can lock Pricing for 24 months)
- Additional User Support Charges: RM 50/user/month
- Office Apps/Desktop Version Support: Applicable only for Microsoft 365 Apps for Business, Business Standard, Business Premium, and Office 365 E3 users
- Support Channels: Email (helpdesk@vlan.asia) & WhatsApp
CyberShield Protection Plans
Flexible cybersecurity plans designed to secure your business, stop threats before they spread, and meet compliance effortlessly, all with predictable monthly costs.
One Security Solution for Your Team — Wherever They Work
With CyberShield, your users are protected across all devices with advanced email filtering, endpoint security, secure backups, and more, fully optimized for Microsoft 365 environments.