What is Zendesk?
Zendesk is a customer service management software that can capture and track all customer interaction in one single platform. It’s a market leader in Omnichannel service desk solutions used to manage customer engagement aimed to delight.
With a more structured customer support system, your agents’ productivity increase and they can now support more customers on all channels, such as WhatsApp, Facebook, Twitter, Email, Instagram, Phone, SMS, etc.
Faster Response Rate with Concise Information
Zendesk allows your support agents to work on multiple tickets at the same time, with customer conversation history, so that your customers can get their questions answered while they are still shopping at your site.
Smoother Sales Experience
Gain happy and loyal customers with fast and reliable customer service so that they can shop seamlessly!
With the self-help portal and smoother shopping experience, your customers are well engaged and more satisfied with your products and sales services.
What our clients say
Vlan has been very efficient in helping us to incorporate Zendesk seamlessly into our existing system in a timely manner. Before engaging the ticketing system, we were depending on a traditional email method. However, with an average of 10 emails per day, it leaves us, the management and the customer (residents) frustrated due to the inability to track the status of each request. After using Zendesk for just a month, we have seen how this platform has addressed all the issues and furthermore, leave a smile on our resident’s face.
Armanee Terrace 2
VLAN has been great in ensuring our smooth transition into Zendesk. They’ve always been helpful and diligent in addressing queries. I would definitely recommend them for anyone looking to incorporate Zendesk into their processes!
Zendesk helps me a lot with replying customer’s email, replying to Facebook messenger. Live chat on our website enable customers to chat with us on the spot when they have any inquiry. We highly recommend Zendesk to others. VLAN always provide the best services and respond quickly if have any question. We highly recommend VLAN to others.
Summer Bay Resort
Our professional services team offers a range of Zendesk Implementation packages. If you're already using Zendesk or just starting out, we can help you in all stages.
Build a strong customer service team from scratch, collect customer feedback, and get an insight into why user feedback matters.
Start consulting with our Zendesk experts and work on a roadmap to expand your business with Zendesk and effectively utilize the features provided.
Whether it is to provide essential knowledge to the new agents/admins or refresher course for existing agents/admins, we offer it all in our private training sessions.